SCENTUAL RESERVE
Privacy Policy
Effective Date: October 9, 2026
Our Commitment to Privacy
At Scentual Reserve, we believe a memorable experience begins with trust. We respect your privacy and are committed to handling personal information responsibly.
This policy explains how information is collected, used, stored, shared, and protected when visitors interact with our website, Experience Concierge, booking forms, consultations, and services.
Information We Collect
Depending on how visitors interact with Scentual Reserve, we may collect:
- Names, email addresses, and telephone numbers.
- Event dates, locations, guest counts, and service preferences.
- Fragrance preferences and customization requests.
- Messages submitted through our website.
- Experience Concierge responses and recommendations.
- Consultation and booking information.
- Payment confirmations and transaction information.
- Account and authentication information where applicable.
- Technical and website usage information where collected through enabled services.
Visitors should not submit sensitive financial or personal information through general inquiry forms.
How We Use Information
Information may be used to:
- Respond to inquiries.
- Recommend suitable fragrance experiences.
- Prepare customized proposals and quotations.
- Schedule consultations and events.
- Process and manage reservations.
- Send booking confirmations and service updates.
- Maintain client records.
- Improve customer service and website functionality.
- Protect against unauthorized access.
- Send optional promotional communications when the visitor has opted in.
Submitting an inquiry does not automatically subscribe a visitor to marketing.
Experience Concierge
Our Experience Concierge uses information voluntarily provided by visitors to recommend appropriate Scentual Reserve services.
Concierge recommendations are generated with the assistance of artificial intelligence (AI) technology, based on the event description you provide.
Recommendations are informational only.
They do not guarantee availability, establish a reservation, or constitute a final price quotation.
Information submitted through the Concierge may be retained in our secure lead-management system for authorized follow-up.
Information Sharing
We may share necessary information with authorized service providers supporting website hosting, communications, payment processing, scheduling, security, and requested services. These currently include our website hosting and secure database provider, our email delivery provider, an AI service used to generate Concierge recommendations, Google (for team member sign-in), and Zeffy (for approved payments).
We do not sell personal information in exchange for money.
Cookies and Website Storage
Our website uses essential browser storage to keep your form progress and Concierge results during your visit and to keep authorized team members signed in. We do not currently use advertising cookies or third-party analytics tracking on this website.
Payments
Payments may be handled through third-party processors. Information submitted directly to those providers is also governed by their applicable privacy and security policies.
Marketing Preferences
Promotional communications require a separate optional opt-in.
Visitors may unsubscribe from marketing emails, while necessary transactional or service-related communications may continue.
Information Security
We use reasonable administrative and technical safeguards to protect personal information.
Access to private client records is restricted to authorized personnel according to their assigned roles.
No electronic storage or transmission system can guarantee absolute security.
Retention and Privacy Requests
Information is retained for as long as reasonably necessary for legitimate business purposes, client service, dispute resolution, and legal obligations.
Individuals may contact Scentual Reserve to request access to, correction of, or deletion of their information, subject to applicable law.
We will honor any additional privacy rights that apply to you under applicable law.
Photography and Media
Submitting an inquiry or booking request does not automatically grant Scentual Reserve permission to use an identifiable person's likeness in promotional materials.
Photography and media permissions are addressed separately in our Photography & Media Policy.
Children's Privacy
Our website is not intended for children under 13 to independently submit personal information.
Parents or legal guardians should contact Scentual Reserve when arranging experiences involving minors.
Third-Party Links
Our website may link to external websites, payment services, and social media platforms.
Those services maintain their own privacy practices.
Updates
This policy may be updated as business practices, technology, or applicable requirements change.
The effective date will be updated when material revisions are published.
Contact
Scentual Reserve
book@scentualreserve.com
https://scentualreserve.com